'10 Minute Tip' by Paul Willis - Milton Keynes Top Customer Service Expert - 7.15am until 9.30am
Paul Willis spent 27 years of his adult life living in 5 countries across the Far East, delivering professional services to highly demanding customers.
Paul currently runs a consultancy that shares these insights to motivate and inspire teams here in the UK.
• a versatile, polished, internationally experienced business executive
• broad information technology sales and management experience
• passionate about the power of extraordinary customer service
• a persuasive and articulate written and verbal communicator
About the conversation:
Why the Japanese beat us hands down at first-class customer service … and how we can learn from them
Brought to you by Milton Keynes top customer service expert Paul Willis.
Don’t miss this powerful 10 Minute Tip at The Business Growth Club This Friday 13th October from 7.15am until 9.30am at Abbey Hill Golf Centre in Two Mile Ash, Milton Keynes MK8 8AA
Customer service is rapidly becoming the key purchase-decision differentiator - ahead of price and product.
The gold-standard Japanese Customer Service culture has much to teach us about how to excel at it.
Fortunately for us, this 10 Minute Tip will be delivered by Milton Keynes Top Customer Service expert Paul Willis who has spent 27 years of his adult life living in 5 countries across the Far East, delivering professional services to highly demanding customers.
Currently, he runs a consultancy that shares these insights to motivate and inspire teams here in MK and beyond.
In his tip, Paul will introduce and explain "OMOTENASHI" - a hot, trending, new, customer service buzzword, and how it is an integral part of a bigger model for Customer Experience mastery.
This is a model BGC members and guests can use to analyse/improve how they are delivering their own customer experiences. Don’t miss it.